What is Salon Done?

Salon Done is a beauty marketplace that connects clients with licensed beauty professionals and salons. Whether you're looking for hair, makeup, nails, barbering, lashes, skincare, or other beauty services, Salon Done makes it easy to find and book the right provider.

Can I book services at my home?

Yes. Many providers on Salon Done offer mobile services and can travel to your home, hotel, office, wedding venue, or event location.

Can I book services at a salon?

Absolutely. Depending on the provider, you may choose to visit their salon, studio, suite, or other business location.

How do I find the right beauty professional?

You can browse provider profiles, compare services, review portfolios, read client reviews, view ratings, verify credentials, and compare pricing before booking.

How do I pay for my appointment?

Payments are securely processed through the Salon Done platform. Payment details are collected at the time of booking.

Are providers licensed?

Many providers hold professional licenses where required by law. Providers may also display a License Verified badge when their credentials have been verified through Salon Done.

Are providers background checked?

Providers who have successfully completed Salon Done's screening process may display a Background Check Verified badge on their profile.

Can I cancel or reschedule my appointment?

Yes. Cancellation and rescheduling policies may vary by provider. Any applicable cancellation fees will be displayed before you confirm your booking.

Can I leave a review?

Yes. After your appointment, you'll have the opportunity to rate your experience and leave a review.

What if I'm unhappy with my service?

We encourage clients to contact the provider directly first. If the issue cannot be resolved, our support team is available to assist.

Can I book for a wedding, group event, or special occasion?

Yes. Many providers specialize in weddings, photoshoots, proms, corporate events, and other special occasions.

Is there a fee to use Salon Done?

Clients can browse providers and create accounts at no cost. Appointment costs vary based on the services selected.

Who can join Salon Done?

Licensed beauty professionals, independent contractors, mobile beauty providers, salons, barbershops, beauty suites, and beauty studios are welcome to apply.

How much does it cost to join?

Creating a provider profile is free. Salon Done earns revenue through completed bookings and optional promotional opportunities.

Do I set my own prices?

Yes. Providers maintain complete control over their service pricing.

Do I choose my own schedule?

Absolutely. You decide when you're available and can update your availability at any time.

Can I choose how far I'm willing to travel?

Yes. Mobile providers can define their service area and maximum travel distance.

How do I receive bookings?

Clients can discover your profile, review your services, compare pricing, and submit booking requests directly through the platform.

Can I accept or decline appointments?

Yes. Providers maintain control over which appointments they accept, subject to platform policies regarding response times and booking commitments.

When do I get paid?

Payments are processed through Salon Done. Funds are typically released following successful completion of the appointment and according to the provider payout schedule.

How are payouts sent?

Provider earnings are deposited directly into the bank account linked to your provider profile the day after the appointment is complete. Please be sure to mark the appointment as Complete.

What happens if a client cancels?

Client cancellations are subject to the provider's cancellation policy. Depending on the timing of the cancellation, cancellation fees may apply.

What happens if I cancel an appointment?

Providers are expected to honor accepted appointments whenever possible. Excessive cancellations may affect profile visibility, ratings, badge eligibility, or account standing.

What if I experience an emergency?

We understand emergencies happen. Providers should notify clients as soon as possible and contact Salon Done support if assistance is needed.

What are the fees associated with my account?

Your account is completely free to operate and maintain. However, Salons are charged a 5% platform commission, while mobile providers are charged a 15% platform commission.

Are tips allowed?

Yes. Clients may choose to leave a gratuity for exceptional service.

How can I increase my bookings?

Providers who maintain complete profiles, upload high-quality portfolio photos, earn positive reviews, verify credentials, and keep availability updated generally receive more booking opportunities.

What badges can I earn?

Can salons join Salon Done?

Yes. Independent salons, salon suites, beauty studios, and multi-chair salons can create business profiles and receive bookings through the platform.

How do reviews work?

Clients can leave ratings and reviews after completed appointments. Reviews help build trust and improve visibility within the platform.

How do I update my profile?

You can update your services, pricing, photos, availability, travel radius, certifications, and profile information through your provider dashboard.

Does Salon Done market my profile?

Yes. Salon Done actively works to attract clients to the platform. Providers may also have opportunities for featured placement, promotional campaigns, and increased visibility through platform marketing initiatives.

Who do I contact for support?

Our support team is available to assist with account setup, bookings, payments, profile updates, and general platform questions.

Email: providersupport@salondone.com